HR Retainer

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What is it?

Running a business is demanding. Managing people effectively — and legally — is even more so. That’s where an HR retained service makes the difference.

With a retained HR service, you have ongoing access to expert advice and guidance, ensuring you manage people issues consistently and confidently. No more second-guessing policies, contracts, or disciplinary procedures — we’re by your side, every step of the way.

Our retained HR service is designed for growing businesses who want the reassurance of expert HR, without the cost of an in-house team. Whether you’re scaling up, stabilising, or simply want peace of mind, we’re here to support you — every month, every milestone, every tricky conversation.

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What’s Included?

Our retained packages are tailored to your business, but typically include:

  • Unlimited day-to-day HR advice by phone/email/video

  • Contracts & policies drafting & updates

  • Support with disciplinaries, grievances, performance, and absence management

  • HR templates and documentation library

  • Quarterly HR check-ins and reviews

  • Legal compliance updates and alerts

  • Strategic people advice aligned to your business goals

  • Access to a supported HR software system

    Need more or less? We scale with you — so whether you need hands-on HR support or just a reliable sounding board, we’ll build a package that works.

Why Choose our Retained Service?

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Strategic People Support

HR isn’t just about compliance. Our retained clients benefit from proactive support that helps drive engagement, improve culture, and align people practices with business goals.

We become a strategic partner, not just a safety net.

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Time & Headspace

You didn’t go into business to manage performance plans or update policies. We take care of the HR detail so you can focus on growing your business — with confidence that your people processes are robust, fair, and future-ready.

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Reduction in Risk

From grievances and redundancies to contracts and employment law updates, staying compliant is non-negotiable. A retained service keeps you protected — helping you avoid costly mistakes, tribunals, or reputational damage.

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Flexibility & Familiarity

Unlike ad hoc or one-off support, a retained HR service offers continuity. We get to know your team, your culture, and your challenges — meaning faster advice, better solutions, and real long-term value.

We will become an extension of your team.

Our Packages
  • Three potted succulent plants in matching pink and white ceramic pots on a white surface.

    Essentials

    Best for: Startups and small teams (up to 10 employees)

    2 hours per month of HR advice

    Standard HR templates

    1 contract and policy review per year

    Guidance on day-to-day issues (e.g., absence, conduct, performance)

    Monthly email updates on legislation

    Access to Easy to Use HR Software System to manage your people data

    Access to an online training module to cover all mandatory employee training

  • Multiple small black pots filled with soil, each with a small green seedling or young plant growing in it, arranged on a light-colored surface.

    Growth

    Best for: Growing businesses

    Everything in Essentials, plus:

    Unlimited HR advice

    Bespoke contract, handbook and policy drafting

    Line manager support and coaching

    Quarterly HR planning calls

    Support with low-risk disciplinaries or grievances

    Annual HR health check

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    Partner

    Best for: Established SMEs

    Everything in Growth, plus:

    On-site support (4 half-days per year)

    Support with restructures, redundancies, or complex cases

    Attendance at senior team meetings (monthly or quarterly)

    Bespoke projects (e.g., engagement, culture, or DEI)

    Priority response time